Developing a Library Accessibility Plan by Rebecca M. Marrall

Author:Rebecca M. Marrall
Language: eng
Format: epub
Publisher: Rowman & Littlefield Publishers
Published: 2020-07-30T00:00:00+00:00

Regards,

[Library professional’s contact information]

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Send assessment survey with three short questions: What was the most useful thing you learned today?

Given what you learned today, how would you describe [database name] to a friend or to a colleague?

Do you have any additional feedback about the presentation?

Imperfection Is the Norm

A friendly reminder about scripts (and other tools, such as checklists): Even if a perfect script were possible (and, alas, it is not), library professionals will sometimes miss a cue, forget an entire section, or move away from the script in order to be responsive to a patron’s queries and interests. That happens all the time. However, be aware that should a library professional veer from the script, the missing information may impact a patron’s ability to access and use spaces, services, and information within a library. Thus, the e-mail follow up is an opportunity to further support patrons with disabilities by directly inviting their feedback.

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